Shipping & Returns Policy

Last update: 01/23/2020

Shipping

We ship everywhere in Canada (except Québec, we’re still working on this).

Note that prices for shipping and taxes are determined by the delivery destination and will be automatically calculated during checkout.

We do NOT accept pick up at our office or warehouse.

You’ll find your tracking number in our shipping confirmation email.

Delivery time

We know your time is valuable. We’re doing our best to be efficient and quick for you. We commit to deliver your order in under 10-12 business days.

Please Note:

  • As you are ordering customized products, you need to work with us to ensure that we have your final approval before the order is placed.
  • We want you to be happy with your final product. Once you send us your unique design we will send you a proof of your artwork.
  • PLEASE check it carefully and approve it once you’re sure it’s correct. Without your confirmation and approval, we can NOT respect our delivery commitment.

Returns

All purchases of customized products are final. ONCE your customized art is printed on our product we can NOT remove it.

Unfortunately, sometimes we might make mistakes (yes, there’s a human behind the Cupko website..)

For any emergency, you can write us at info@cupko.ca and will make all our possible to help you.